Jarrelva is operated byJARRELVA LLC, a U.S. limited liability company based in Louisiana. We are a retailer specializing in wooden 3D puzzles and mechanical model kits. Our business address is 1519 Olias Rd, Erath, LA 70533, United States (a fulfillment warehouse, not a showroom). You can reach us atsupport@jarrelva.comor +1 (225) 225-1930, Monday–Friday, 9:00 AM–5:00 PM EST.

We sell wooden 3D puzzle models and DIY mechanical building kits — including globes, carousels, ferris wheels, castles, telescopes, vehicles, and more. Each kit is designed for hands-on assembly and makes a satisfying display piece or gift. Full details, features, and what to expect are listed on every product page.

We offerfree standard shipping on all orders within the United States, with no minimum purchase. After a 1–3 business day processing period, U.S. orders typically arrive in5–9 business days. We ship within the U.S. with USPS, UPS, and FedEx. Delivery timeframes are estimates and may vary by destination, carrier, weather, and peak seasons. See our Shipping Policy for full details.

Yes. We deliver within the United States and internationally. International orders are shipped with trusted partners such as DHL Express and USPS International, with an estimated transit time of10–20 business daysdepending on destination. Any customs duties, import taxes, or VAT are not included and may be charged on arrival. International rates are calculated at checkout — see our Shipping Policy for details.

Once your order ships, we email a tracking number to the address used at checkout. Orders are processed Monday to Friday, excluding U.S. public holidays. If you haven’t received tracking within a few business days, emailsupport@jarrelva.comwith your order number and we’ll help right away.

You may request a return within30 days of delivery. Items should be unused, in their original condition and packaging, with all parts included, and supported by proof of purchase. Please contact us first for return instructions before sending anything back. Full terms, eligibility, and fees are in our Returns & Refund Policy.

Yes — you can cancelbefore your order ships. Orders are prepared during a 1–3 business day processing window (cut-off 5:00 PM EST), so contact us as soon as possible atsupport@jarrelva.comor +1 (225) 225-1930 with your order number. If you contact us within 24 hours and it hasn’t shipped yet, we’ll cancel it and issue a full refund (typically 7 business days). Once shipped, an order can’t be cancelled but is covered by our 30-day returns. Full details are on our Cancellation Policy page.

Checkout is encrypted and processed securely. Accepted payment methods are shown at checkout. We never store your full card details on our servers. For more on how we handle your information, see our Privacy Policy.

Many of our kits contain small parts and require patience and fine motor skills, so they are recommended forteens and adultsand should be kept away from children under 3. Each product page notes the recommended audience so you can choose the right kit.

Most wooden 3D puzzle kits are designed for piece-by-piece assembly following the included instructions. Any specific requirements (such as recommended tools) are noted on the relevant product page. If you’re unsure about a particular model, just ask us before you buy.

Emailsupport@jarrelva.comor call+1 (225) 225-1930, Monday–Friday, 9:00 AM–5:00 PM EST. Include your order number for the fastest help. You can also use the form on our Contact page. We aim to reply within 24 hours on business days.